Privacy Policy

1. Introduction

Fitlist 500 ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, mobile application, and services (collectively, the "Service").

By registering for or using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, date of birth, age, gender, and profile photo.
• Fitness data: completed levels, progress, badges, leaderboard position, and training programme usage.
• Payment information: billing details processed securely by Stripe. We do not store full payment card numbers.
• Verification data: identity verification results from Stripe Identity, used only to confirm you are 18 or older for community features.
• Community content: posts, photos, comments, and friend connections you choose to share.
• Communications: messages you send to our support team at Support@fitlist500.com.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service and your personalised challenge journey.
• Process subscriptions, one-off purchases, and refunds through Stripe.
• Verify age and identity where required for community access and high-risk challenges.
• Display leaderboards, badges, and social features you choose to participate in.
• Send service updates, security alerts, and support responses.
• Prevent fraud, enforce our rules, and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We share information only with:

• Stripe — for payment processing, subscription management, and identity verification.
• Cloud infrastructure providers — to host and secure our platform.
• Legal authorities — when required by law or to protect our rights and users.

5. Data Security

We use industry-standard security measures, including encryption in transit and at rest, secure authentication, and access controls. While we take reasonable steps to protect your data, no online service can be guaranteed 100% secure.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data. You can update many details in your Profile. For other requests, contact us at Support@fitlist500.com.

7. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Fitlist 500 is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on the Service and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at Support@fitlist500.com.